Terms of service

Last Updated: 14-9-2026

Welcome to Sand and Mud. These Terms of Service govern your use of the Sand and Mud website and your purchase of our products, including leather jackets, sweatshirts, hoodies, and other apparel.

By accessing our website, browsing our products, creating an account, or placing an order, you agree to these Terms of Service. If you do not agree with these Terms, please do not use our website or place an order.

1. About Sand and Mud

Sand and Mud is an online apparel retailer offering leather jackets, sweatshirts, hoodies, and related apparel products.

In these Terms of Service, “Sand and Mud,” “we,” “us,” and “our” refer to the business operating the Sand and Mud website.

“You” and “customer” refer to any person who accesses our website or purchases our products.

Our legal business information is:

• Legal Business Name: sand & mud
• Email: info@sandmud.com

2. Use of Our Website

By using our website, you agree to:

• Provide accurate and complete information when placing an order or creating an account.
• Use our website only for lawful purposes.
• Not attempt to damage, disrupt, overload, or interfere with the operation or security of our website.
• Not attempt to gain unauthorized access to our systems, accounts, or website infrastructure.
• Not use automated methods to improperly access, scrape, copy, or collect website content without our permission.
• Not copy, reproduce, distribute, or commercially use our website content without authorization.
• Keep your account and contact information accurate and up to date.

We reserve the right to restrict or terminate access to our website where reasonably necessary, including in cases of suspected fraud, abuse, unlawful activity, or violation of these Terms.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, colors, sizes, materials, and other product information displayed on our website are accurate. However, certain variations may occur.

For example, leather is a natural material and may naturally vary in:

• Color
• Grain
• Texture
• Markings
• Finish
• Appearance

These natural variations are not necessarily defects.

Product colors may also appear slightly different depending on your device, screen settings, lighting, and photography conditions.

Product availability may change without notice. We reserve the right to modify, discontinue, or limit the quantity of any product at any time.

4. Pricing

Unless otherwise stated, prices displayed on our website are listed in USD.

Prices may change at any time without prior notice.

We make reasonable efforts to maintain accurate pricing and product information. However, occasional typographical, technical, or human errors may occur.

If a product is listed at an incorrect price due to an error, we reserve the right to correct the price and contact you regarding the affected order.

If an order has been placed at an incorrect price and we are unable to fulfill it at the correct price, we may cancel the order and issue a refund for any payment received.

5. Orders and Order Acceptance

When you place an order through our website, you are submitting a request to purchase the selected products. After your order is submitted, you may receive an order confirmation email acknowledging that we have received your order.

An order confirmation does not necessarily mean that the order has been finally accepted. Orders remain subject to product availability, payment authorization, pricing accuracy, and our ability to fulfill the order.

We reserve the right to refuse, limit, or cancel an order for reasons including:

• Product availability
• Incorrect pricing or product information
• Incorrect or incomplete customer information
• Suspected fraud or unauthorized activity
• Payment issues
• Shipping restrictions
• Website or technical errors
• Duplicate or unusually large orders
• Other circumstances that prevent us from reasonably fulfilling the order

If we cancel an order after receiving payment, we will issue an applicable refund to the original payment method or through the applicable payment provider.

6. Payment

Customers are responsible for providing accurate payment information when placing an order.

Available payment methods will be displayed during checkout and may include credit cards, debit cards, PayPal, or other supported payment methods. Payments are processed through applicable third-party payment providers and payment networks.

Sand and Mud does not control third-party payment providers and is not responsible for declined transactions, payment processing interruptions, or other issues caused by third-party payment services.

7. Shipping and Delivery

Sand and Mud currently ships orders within the United States. Our shipping terms, estimated delivery times, shipping charges, and delivery procedures are described in our Shipping Policy.

Free standard delivery is currently available on eligible orders over $699. Orders below the applicable threshold may be subject to shipping charges, which will be displayed during checkout where applicable.

Delivery estimates are not guaranteed and may be affected by circumstances outside our reasonable control, including courier delays, severe weather, public holidays, transportation disruptions, incorrect delivery information, high order volumes, or other unforeseen circumstances.

Customers are responsible for providing accurate and complete delivery information. Please review our Shipping Policy for additional information.

8. Returns and Exchanges

Sand and Mud offers a 30-day return and exchange period from the date your order is received, subject to the conditions and exclusions contained in our Return & Exchange Policy.

Unless otherwise stated, returned products should generally:

• Be unworn and unused.
• Be in their original condition.
• Have applicable original tags attached.
• Include original packaging where applicable.
• Not show signs of washing, alteration, damage, or excessive wear.

Certain products, promotional items, clearance products, or other specially identified items may have different return or exchange conditions.

Customers should contact Sand and Mud before returning an item so that the return or exchange can be properly authorized and processed. Our Return & Exchange Policy forms part of these Terms of Service.

9. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or materially different from what you ordered, please contact us as soon as reasonably possible after receiving your order.

We may request photographs, order information, or other documentation to assess the issue. Depending on the circumstances and applicable law, we may provide an appropriate resolution, which may include replacement, exchange, store credit, refund, or other appropriate remedy.

Natural variations in genuine leather, including variations in grain, texture, markings, or color, are not necessarily considered defects.

10. Promotions and Discount Codes

Sand and Mud may offer promotional codes, discounts, sales, and other special offers from time to time. Promotions may be subject to expiration dates, minimum purchase requirements, product exclusions, customer eligibility requirements, or other promotional conditions.

Unless explicitly stated otherwise, promotional offers cannot be combined with other discounts or promotions. Discount codes must generally be applied before an order is completed. We are not required to apply a promotional code retroactively to an order that has already been placed.

We reserve the right to modify, suspend, or terminate a promotion at any time, subject to applicable law.

11. Intellectual Property

All content displayed on the Sand and Mud website, including our brand name and logo, product photographs, product descriptions, graphics, videos, written content, website design, and marketing materials, is owned by or licensed to Sand and Mud and may be protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, publish, display, or commercially use our content without prior written permission, except where permitted by applicable law.

12. Customer Reviews and Submitted Content

If you submit a review, photograph, testimonial, comment, or other content to Sand and Mud, you represent that you have the right to submit the content, it is accurate to the best of your knowledge, does not violate another person’s rights, and is not unlawful, fraudulent, defamatory, abusive, or misleading.

By submitting content to us, you grant Sand and Mud a non-exclusive, royalty-free, worldwide license to use, reproduce, display, publish, and distribute that content for legitimate business, marketing, and promotional purposes, subject to applicable law. We reserve the right to remove or decline to publish submitted content that violates these Terms or applicable law.

13. Third-Party Services and Links

Our website may contain links to or integrations with third-party services, including payment providers, shipping providers, social media platforms, analytics services, and other external websites. Third-party services operate independently from Sand and Mud.

We are not responsible for the content, availability, security, privacy practices, policies, or terms of third-party websites or services. Your use of third-party services may be subject to their own terms and policies.

14. Disclaimer and Limitation of Liability

To the extent permitted by applicable law, Sand and Mud will not be responsible for indirect, incidental, special, consequential, or unforeseeable losses arising from your use of our website or products.

We are also not responsible for delays, interruptions, or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, transportation disruptions, courier delays, technical failures, labor disruptions, or other unforeseen events.

Nothing in these Terms is intended to exclude, restrict, or limit any liability or consumer right that cannot legally be excluded, restricted, or limited under applicable law.

15. Privacy

Your use of our website is also governed by our Privacy Policy. Our Privacy Policy explains how we collect, use, disclose, retain, and protect personal information associated with your use of our website and services.

16. Changes to These Terms

Sand and Mud may update or modify these Terms of Service from time to time to reflect changes to our business, services, website, or applicable legal requirements. When changes are made, the updated version will be posted on this page with a revised Last Updated date.

Your continued use of the website after updated Terms have been posted constitutes acceptance of the revised Terms to the extent permitted by applicable law.

17. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the United States, without regard to conflict-of-law principles, except where applicable law provides otherwise.

Any dispute arising from or relating to these Terms, your use of our website, or your purchase of our products will be handled in accordance with applicable law. Nothing in this section limits any consumer rights or protections that cannot legally be waived.

18. Contact Us

If you have questions about these Terms of Service, our products, orders, returns, exchanges, shipping, or other matters, please contact us.