Refund policy

Last Updated: 10-10-2026

At Sand and Mud, we are committed to delivering high-quality products that meet your expectations and accurately match our website listings.

If you are not satisfied with your purchase, please review our return, refund, and exchange policy below.

In this policy, “Sand and Mud,” “we,” “us,” and “our” refer to the business operating the Sand and Mud website.

1. Return Eligibility

Customers may request a return within 30 days of delivery. To be eligible for a refund, the request must meet one of the following conditions:

• The product received is materially different from the image or description provided on our website.
• The item has a confirmed manufacturing defect, quality issue, or damage upon arrival.
• The product does not meet your expectations, provided it complies with our return condition requirements.

All returned items undergo physical or photographic inspection before any refund or exchange is approved.

2. Return Conditions

For an item to be accepted for return and inspection, it must fulfill the following strict requirements:

• Must be completely unused, unwashed, unworn, and free from any scent, stains, or signs of wear.
• Must include all original tags, brand labels, and protective packaging attached in their original condition.
• Must be accompanied by proof of purchase (order number, confirmation email, or invoice).

3. Non-Eligible Return Scenarios

Returns and refunds will not be granted under the following circumstances:

• Items returned after the 30-day window from the delivery date.
• Items showing signs of wear, washing, alteration, or damage after receipt.
• Minor color or shade variations resulting from studio lighting or individual device display settings.
• Custom-made, personalized, altered, or clearance/discounted final sale items.
• Failed delivery or delays caused by the customer's absence, refusal to receive, or incorrect shipping address details provided.

4. Exchange Policy

You can request an exchange within 30 days of delivery if you require a different size or wish to select another item.

• Exchanges are subject to item stock availability.
• Items submitted for exchange must strictly meet all original return condition standards (unworn, original tags, undamaged).
• Reshipping and return shipping fees may apply depending on the nature of the request.

5. Damaged, Defective, or Incorrect Items

If you receive a defective, damaged, or incorrect item, please notify us as soon as possible within the 30-day return period with clear photo or video evidence showing the issue.

Upon verification, we will provide a replacement product at no additional cost or issue an approved refund.

6. Chargeback and Payment Dispute Policy

By completing a purchase on our website, you agree to contact our customer support team to resolve any order concerns before filing a dispute or chargeback with your bank or credit card provider.

We retain transaction records, delivery proofs, order logs, and communication histories. If a chargeback is opened without contacting support first, Sand and Mud reserves the right to submit all relevant logs to the financial institution and restrict future transactions on our platform.

7. Processing and Refunds

Once your return is received and verified at our warehouse, approved refunds will be processed within 7 to 14 business days.

Refunds are issued directly to the original payment method used during purchase.

8. How to Initiate a Return or Exchange

To start a return or exchange request within your 30-day window, please contact us with your order details using the information below: