Privacy policy

Last Updated: 14-9-2026

At Sand and Mud, we respect your privacy and are committed to protecting the personal information you provide when using our website.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit, browse, or make a purchase through our website.

In this Privacy Policy, “Sand and Mud,” “we,” “us,” and “our” refer to the business operating the Sand and Mud website.

1. Information We Collect

Depending on how you interact with our website, we may collect the following categories of information.

Personal Information

This may include:

• Full name
• Billing and shipping address
• Email address
• Phone number
• Account information
• Order and purchase details
• Product preferences
• Return and exchange information
• Customer service communications
• Information you provide through contact forms or other interactions

Payment Information

When you make a purchase, your payment information may be processed by third-party payment providers.

We may receive limited payment-related information necessary to confirm and manage your transaction.

We do not store complete payment card details on our own servers when payment processing is handled by a third-party payment provider.

Payment providers may process your information according to their own privacy policies and applicable security practices.

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referring website or source
• Date and time of visits
• Website interactions
• General location information
• Information about how you use our website

This information helps us understand website usage, maintain security, and improve our services.

2. How We Use Your Information

We may use the information we collect to:

• Process and fulfill your orders
• Process payments through applicable payment providers
• Deliver your purchases
• Send order confirmations and shipping updates
• Manage returns and exchanges
• Respond to customer inquiries
• Provide customer support
• Improve our website, products, and services
• Personalize your shopping experience
• Send promotional communications where permitted
• Detect and prevent fraud, abuse, and unauthorized activity
• Maintain website security
• Analyze website performance and usage
• Comply with applicable legal and regulatory requirements
• Enforce our terms and protect our legal rights

3. Cookies and Similar Technologies

Sand and Mud may use cookies, pixels, tags, and similar technologies to improve your browsing experience and understand how visitors use our website.

These technologies may help us:

• Keep your shopping cart functioning
• Remember your preferences
• Maintain account sessions where applicable
• Understand website traffic and visitor behavior
• Improve website functionality
• Measure advertising and marketing performance
• Personalize content or advertising, where applicable

You can adjust your browser settings to refuse or delete cookies. However, disabling certain cookies may affect the functionality of some parts of our website.

Where required by applicable law, we will provide additional choices or notices regarding cookies and similar technologies.

4. Marketing Communications

If you choose to subscribe to our marketing communications, we may send you information about:

• New products
• Special offers
• Discounts
• Promotions
• Sales
• Brand updates

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the communication or by contacting us.

Even if you opt out of marketing communications, we may still send important transactional messages relating to your orders, account, or services.

5. How We Share Your Information

We may share personal information with third parties when reasonably necessary to operate our business, provide services, or fulfill your orders.

These parties may include:

• Payment Processors: Payment providers that process transactions and help us manage payments.
• Shipping and Delivery Providers: Shipping carriers and fulfillment partners that help deliver your orders.
• Website and E-commerce Providers: Service providers that host, operate, maintain, or support our website and online store.
• Analytics Providers: Services that help us understand website traffic, visitor behavior, and website performance.
• Marketing and Advertising Providers: Services that help us deliver, measure, or improve marketing and advertising campaigns, where applicable.
• Customer Support Providers: Services that help us communicate with customers and respond to inquiries.
• Fraud Prevention and Security Providers: Services that help us detect fraud, abuse, and unauthorized activity.
• Legal and Regulatory Authorities: We may disclose information when required by law, legal process, court order, or governmental authority, or when reasonably necessary to protect our rights, customers, website, business, or the safety of others.

6. Sale of Personal Information

Sand and Mud does not sell personal information for monetary consideration.

However, certain advertising, analytics, or tracking technologies may be considered “sharing” or “selling” personal information under applicable privacy laws, depending on how they operate and the relevant legal definitions.

Where applicable, we will provide legally required notices and choices regarding the use of personal information for targeted advertising or other regulated purposes.

7. Third-Party Services and Links

Our website may use third-party services and platforms for payment processing, analytics, advertising, social media, shipping, and other business functions.

These third parties may collect or process information according to their own privacy policies.

Sand and Mud does not control the privacy practices of third-party websites or services. We encourage you to review the privacy policies of any third-party services you use through our website.

8. Data Security

We take reasonable administrative, technical, and organizational measures to protect the personal information we collect.

However, no online transmission or electronic storage system can be guaranteed to be completely secure. While we work to protect your information, we cannot guarantee absolute security.

9. Data Retention

We retain personal information for as long as reasonably necessary to:

• Fulfill the purposes described in this Privacy Policy
• Process and manage orders
• Maintain transaction and business records
• Provide customer support
• Resolve disputes
• Prevent fraud and misuse
• Comply with legal and regulatory obligations
• Enforce our agreements

When personal information is no longer reasonably required, we may delete or securely dispose of it where appropriate. Certain information may need to be retained for legal, tax, accounting, or other legitimate business purposes.

10. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information, which may include:

• Requesting access to personal information we hold about you
• Requesting correction of inaccurate information
• Requesting deletion of certain personal information
• Requesting information about how your data is collected and used
• Opting out of certain marketing communications
• Opting out of certain targeted advertising or data sharing, where applicable
• Objecting to or restricting certain processing, where applicable
• Requesting a copy of your personal information in a portable format, where applicable

To make a privacy-related request, please contact us using the information provided in the Contact Us section below. We may need to verify your identity before completing your request. The rights available to you, and any applicable exceptions, depend on the laws that apply to your situation.

11. Children's Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If you believe that a child has provided personal information to us, please contact us so that we can review the situation and take appropriate action.

12. International Data Transfers

Although Sand and Mud currently ships within the United States, some of our service providers may process or store personal information in other countries.

Where required by applicable law, we will take appropriate measures when transferring personal information across borders.

13. Your California Privacy Rights

If you are a California resident and applicable California privacy law applies to our processing of your personal information, you may have additional rights, including rights to:

• Know or access certain personal information collected about you
• Request correction of inaccurate personal information
• Request deletion of certain personal information
• Opt out of certain sales or sharing of personal information
• Limit certain uses of sensitive personal information, where applicable
• Receive equal treatment for exercising applicable privacy rights

The availability of these rights depends on whether the applicable legal requirements are met. To submit a privacy request, please contact us using the details provided below. We may need to verify your identity before processing your request.

14. Changes to This Privacy Policy

Sand and Mud may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or applicable legal requirements.

When changes are made, the updated version will be posted on this page along with the revised Last Updated date. We encourage you to review this Privacy Policy periodically.

15. Contact Us

If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact us.