Shipping policy

Effective Date: 14-9-2026

At Sand and Mud, we aim to provide a reliable and straightforward shipping experience for our customers in the United States. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

1. Order Processing

Once your order has been successfully placed, our team will begin processing it.

Orders are generally processed within 1–3 business days. Processing times may be longer during sales, holidays, product launches, or periods of high order volume.

Orders are processed and dispatched on business days, excluding weekends and applicable public holidays.

You will receive order and shipping updates using the contact information provided at checkout.

Please note: Order processing time is separate from shipping and delivery time.

2. Shipping & Delivery

Sand and Mud currently ships orders within the United States.

Once your order has been processed and dispatched, it will be handed over to our shipping carrier for delivery.

Our estimated delivery timeline is:

Shipping Stage	Estimated Time
Order processing	1–3 business days
Standard shipping	5–8 business days
Total estimated delivery	6–11 business days

Delivery estimates are provided as general guidelines and may vary depending on the delivery location, courier operations, weather conditions, public holidays, and other circumstances beyond our reasonable control.

Sand and Mud does not guarantee delivery by a specific date unless expressly confirmed in writing.

3. Free Delivery

Sand and Mud offers free standard delivery on orders over $699 within the United States.

Orders that meet the $699 minimum order value will automatically qualify for free standard delivery where the offer is available.

Unless otherwise stated:

• The $699 threshold is calculated based on the eligible product subtotal.
• Discounts, taxes, and shipping charges do not count toward the minimum order value.
• Certain oversized products or special shipping arrangements may be excluded from free delivery.
• Any applicable shipping charges will be displayed during checkout before you complete your purchase.

4. Shipping Charges

Orders that do not qualify for free delivery may be subject to shipping charges.

Shipping costs may vary depending on:

• Delivery location
• Package size and weight
• Shipping method
• Courier service
• Product type
• Applicable delivery-related charges

The applicable shipping cost, if any, will be displayed at checkout before payment is completed.

5. Shipping Destinations

Sand and Mud currently ships to addresses within the United States.

At this time, we do not offer shipping outside the United States.

Shipping availability may vary depending on the product, delivery address, courier restrictions, and applicable regulations.

6. Shipping Address

Customers are responsible for providing accurate and complete shipping information at checkout.

Please carefully review your:

• Full name
• Street address
• Apartment or unit number
• City
• State
• ZIP code
• Phone number
• Email address

Sand and Mud is not responsible for delivery problems caused by incorrect, incomplete, or outdated information provided by the customer.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible. We will make reasonable efforts to update the address before dispatch. However, address changes cannot be guaranteed once an order has been dispatched.

7. Order Tracking

When tracking information is available, it will be provided once your order has been shipped.

• You can use the tracking number to monitor your shipment through the applicable shipping carrier.
• Tracking updates may take some time to appear after your package has been handed over to the carrier.
• If you have not received tracking information within the expected processing period, please contact our customer support team.

8. Delayed Shipments

Although we work with shipping providers to ensure reliable delivery, delays may occasionally occur due to courier operational disruptions, severe weather, public holidays, incorrect or incomplete delivery information, high order volumes, or transportation disruptions.

If your order is significantly delayed, please contact us with your order number so we can review the available tracking information and assist where possible.

9. Lost, Missing, or Delivered Packages

If your tracking information indicates that your package has been delivered but you cannot locate it, please:

• Check around your delivery location.
• Ask household members, neighbors, or building management.
• Contact the relevant shipping carrier.
• Contact Sand and Mud if the package remains missing.

Please provide your order number and tracking information so we can investigate the matter with the shipping carrier where applicable. Shipping investigations and resolutions may depend on the carrier's procedures and findings.

10. Incorrect or Undeliverable Addresses

If a package is returned to us because of an incorrect, incomplete, or undeliverable address provided by the customer, additional shipping charges may apply if the customer requests reshipment.

We may contact you using the information associated with your order to arrange a suitable solution. If we are unable to contact you or arrange redelivery, further action may be subject to our applicable order and refund terms.

11. Damaged Packages

If your package arrives visibly damaged, please document its condition before disposing of the packaging. We recommend that you:

• Take clear photographs of the package.
• Photograph any visible damage to the product.
• Keep the original packaging.
• Contact us as soon as possible.

Please send the relevant photographs, your order number, and a description of the issue to our customer support team. We will review the matter and provide an appropriate resolution in accordance with our Return & Exchange Policy.

12. Shipping Restrictions

Sand and Mud currently ships within the United States. We may be unable to deliver to certain locations, including restricted addresses or locations where delivery is unavailable through our shipping partners. If your address cannot be serviced, we will contact you using the information provided with your order.

13. Returns & Exchanges

Sand and Mud offers a 30-day return and exchange period from the date your order is received, subject to the terms, conditions, and exclusions stated in our Return & Exchange Policy. Return shipping requirements and costs may vary depending on the reason for the return or exchange. Please review our Return & Exchange Policy before sending any item back.

14. Changes to This Shipping Policy

Sand and Mud reserves the right to update or modify this Shipping Policy at any time. Any changes will become effective when the updated policy is published on this page. We encourage customers to review this page periodically for the latest shipping information.

15. Contact Us

If you have questions about shipping, delivery, tracking, or your order, please contact Sand and Mud through the contact information provided below: